Effective Date: [01 August 2026]
Last Updated: [01 August 2026]

NObesity (“NObesity“, “we“, “our“, or “us“) is committed to protecting the privacy and personal information of every individual who visits our website, contacts us, schedules an appointment, or otherwise interacts with our services.

This Privacy Policy explains how we collect, use, store, disclose, process and protect your Personal Information when you access or use the NObesity website (“Website”) and related healthcare services.

By accessing or using this Website, submitting information through our enquiry forms, booking consultations, or communicating with us through any available communication channel, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing and use of your information in accordance with this Policy and applicable laws.

This Privacy Policy has been prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), where applicable. Where users access our Website from jurisdictions outside India, this Privacy Policy shall also be interpreted in accordance with other applicable privacy laws to the extent required.

DEFINITIONS

For the purposes of this Privacy Policy:
  • 1.1 “Personal Information” means any information that identifies or can reasonably identify an individual, either directly or indirectly.
  • 1.2 “Sensitive Personal Information” includes health-related information, medical history, treatment-related information, diagnostic reports, weight management information, lifestyle information, or any other information considered sensitive under applicable law.
  • 1.3 “Processing” means any operation performed on Personal Information including collection, recording, storage, organisation, retrieval, consultation, use, sharing, disclosure, modification or deletion.
  • 1.4 “Website” refers to the official website operated by NObesity together with all webpages, landing pages, forms, blogs, applications, and digital services available under the website domain.
  • 1.5 “User”, “You”, or “Your” means every visitor, patient, prospective patient, caregiver, authorised representative, or any individual who accesses or uses this Website.

WHO WE ARE

NObesity is a specialised bariatric and metabolic healthcare provider offering obesity management, bariatric surgery, metabolic surgery, nutritional guidance, weight management consultations and related healthcare services through its hospitals, clinics and associated healthcare facilities across India.

For the purpose of applicable data protection laws, NObesity acts as the Data Fiduciary/Data Controller in relation to the Personal Information collected through this Website.

Registered Entity: Nobesity Healthcare LLP
Registered Office: KD HOSPITAL Vaishnodevi Circle, SG Road, Ahmedabad – 382421, Gujarat
Privacy Contact: info@nobesity.in
Telephone: +91-8999949999

SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to information collected through:
  • 3.1 The official NObesity Website.
  • 3.2 Appointment booking forms.
  • 3.3 Contact and enquiry forms.
  • 3.4 BMI calculator or assessment tools.
  • 3.5 Call-back request forms.
  • 3.6 WhatsApp communications initiated through the Website.
  • 3.7 Email communications.
  • 3.8 Telephone enquiries.
  • 3.9 Social media pages officially operated by NObesity.
  • 3.10 Marketing campaigns, webinars, health awareness campaigns and promotional activities conducted through authorised channels.

This Privacy Policy does not apply to third-party websites that may be linked from our Website. Users are encouraged to review the privacy practices of those third-party websites independently.

INFORMATION WE COLLECT

Depending upon how you interact with us, we may collect different categories of Personal Information.

4.1 Information You Voluntarily Provide

You may voluntarily provide information including but not limited to:

  • Full Name
  • Mobile Number
  • Email Address
  • City
  • State
  • Age
  • Gender
  • Weight
  • Height
  • BMI-related information
  • Preferred consultation date
  • Preferred hospital location
  • Medical concerns
  • Previous medical history voluntarily shared
  • Current medications voluntarily disclosed
  • Lifestyle information
  • Messages submitted through enquiry forms
  • Feedback and testimonials
  • Information submitted through surveys
  • Information submitted during appointment scheduling

Where you voluntarily disclose medical information or health-related details, such information shall be processed solely for the purposes described in this Privacy Policy.

4.2 Information Automatically Collected

When you access the Website, certain technical information may automatically be collected, including:

  • IP address
  • Browser type
  • Browser version
  • Device information
  • Operating system
  • Date and time of access
  • Pages visited
  • Session duration
  • Navigation behaviour
  • Referral URLs
  • Clickstream information
  • Cookies and similar technologies
  • Diagnostic information for website performance

This information is generally collected to improve Website functionality, enhance user experience, analyse traffic trends and maintain the security of our digital services.

4.3 Healthcare Information

Depending upon the services requested, we may receive healthcare-related information including:

  • Weight management history
  • Obesity-related medical conditions
  • Diabetes history
  • Lifestyle information
  • Surgical eligibility information
  • Consultation preferences
  • Medical reports voluntarily submitted
  • Diagnostic information voluntarily provided
  • Treatment interests

Such information is collected only where necessary to facilitate healthcare consultations, respond to enquiries, assess treatment suitability or provide requested services.

4.4 Information Collected Through Communication Channels

Where you contact NObesity through telephone calls, WhatsApp, email, online chat or other authorised communication channels, we may maintain records of those communications for quality assurance, appointment management, patient support and service improvement.

4.5 Information from Third Parties

Where permitted by law, we may receive information from:

  • Referral partners
  • Healthcare professionals
  • Authorised family members or caregivers
  • Marketing partners
  • Social media platforms
  • Analytics providers
  • Advertising partners

Such information shall only be processed for lawful purposes and in accordance with applicable legal requirements.

HEALTH DATA COLLECTION AND USE

Our mobile application may request access to health-related information through Android Health Connect or other health services, only after obtaining your explicit consent.

Depending on the permissions you grant, the application may access or collect the following health information:
  1. Blood glucose records
  2. Weight and body measurements
  3. Calories burned
  4. Nutrition information
  5. Exercise and activity records
  6. Sleep information
  7. Other health records that you explicitly authorize

Our application uses Android Health Connect APIs to access health information only after obtaining your explicit consent. The application accesses only those categories of health information that you expressly authorize and uses such information solely for providing health tracking, personalized wellness insights, and related features available through the application.

This information is used only to:
  1. Display your health information inside the application
  2. Generate personalized health insights and recommendations
  3. Track your health progress over time
  4. Improve features that you choose to use

We do not sell your health data to third parties.

Health information is accessed only with your permission and only for the purposes described in this Privacy Policy.

You can revoke access at any time through:
Android Settings → Health Connect → App Permissions

HOW WE COLLECT YOUR INFORMATION

We may collect your Personal Information through various lawful means, including but not limited to:

6.1 Directly from You

We collect information that you voluntarily provide when you:

  • a. Complete enquiry or contact forms on the Website.
  • b. Request a consultation or appointment.
  • c. Use online assessment tools, including BMI calculators.
  • d. Subscribe to newsletters or health-related communications.
  • e. Contact us through telephone, email, WhatsApp or other authorised communication channels.
  • f. Participate in surveys, promotional campaigns, events or health awareness initiatives.
  • g. Submit testimonials, reviews or feedback.
6.2 Automatically Through Technology

When you visit the Website, certain information may be collected automatically through cookies, analytics tools, server logs and similar technologies to understand user behaviour, improve Website performance and enhance user experience.

6.3 From Authorised Third Parties

Where permitted by law, we may receive information from healthcare professionals, referral partners, family members authorised by you, marketing partners, publicly available sources and third-party service providers.

PURPOSE OF PROCESSING PERSONAL INFORMATION

We process your Personal Information only for lawful, fair and legitimate purposes, including:
  • 7.1 Responding to enquiries submitted through the Website.
  • 7.2 Scheduling, confirming, rescheduling or managing appointments.
  • 7.3 Providing information regarding obesity management, bariatric surgery, metabolic surgery and related healthcare services.
  • 7.4 Evaluating treatment suitability based on information voluntarily provided.
  • 7.5 Communicating with you regarding consultations, follow-up appointments, reports and patient support.
  • 7.6 Improving the functionality, usability and performance of our Website.
  • 7.7 Maintaining internal records and administrative functions.
  • 7.8 Detecting, preventing and investigating fraud, misuse, unauthorised access or security incidents.
  • 7.9 Complying with applicable legal, regulatory or professional obligations.
  • 7.10 Sending health education materials, newsletters, event invitations or marketing communications where permitted by applicable law or where you have provided your consent.
  • 7.11 Analysing website traffic, visitor behaviour and service performance for business improvement.
  • 7.12 Protecting the rights, property, safety and legitimate interests of NObesity, our patients, healthcare professionals and other stakeholders.

LEGAL BASIS FOR PROCESSING

Where required under applicable law, NObesity processes Personal Information based on one or more of the following lawful grounds:
  • 8.1 Your consent.
  • 8.2 Performance of services requested by you.
  • 8.3 Compliance with applicable legal and regulatory obligations.
  • 8.4 Protection of vital interests relating to healthcare services.
  • 8.5 Legitimate business interests, provided such interests do not override your rights and freedoms.

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable legal requirements and any contractual or regulatory obligations.

COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies, web beacons, pixels and similar technologies to enhance functionality, improve performance and better understand how visitors interact with our Website.

These technologies may be used to:
  1. Remember user preferences.
  2. Maintain website security.
  3. Analyse visitor traffic.
  4. Improve website functionality.
  5. Measure campaign effectiveness.
  6. Deliver relevant content and communications.
  7. Enhance overall user experience.

The Website may also utilise third-party analytics and advertising technologies, including services provided by Google, Meta or other authorised partners.

Users may manage or disable cookies through their browser settings. However, disabling certain cookies may affect the functionality or performance of the Website.

Additional information regarding cookies is available in our Cookie Policy.

DISCLOSURE OF PERSONAL INFORMATION

NObesity does not sell your Personal Information.
We may disclose your information only where necessary and in accordance with applicable law.
Your information may be shared with:

10.1 Healthcare Professionals

Doctors, surgeons, nutritionists, counsellors, healthcare staff and authorised personnel involved in providing requested healthcare services.

10.2 Service Providers

Authorised vendors providing services such as:

  1. Website hosting
  2. Cloud infrastructure
  3. Customer relationship management (CRM)
  4. Communication platforms
  5. Email delivery services
  6. Analytics services
  7. IT support
  8. Appointment management systems
  9. Payment processing (where applicable)

Such service providers are contractually required to maintain appropriate confidentiality and security measures.

10.3 Legal and Regulatory Authorities

Where disclosure is required by applicable law, court order, government authority or regulatory body.

10.4 Business Transactions

If NObesity undergoes a merger, acquisition, restructuring, business transfer or sale of assets, Personal Information may be transferred as part of that transaction, subject to appropriate safeguards.

10.5 Protection of Rights

Where necessary to establish, exercise or defend legal claims or protect the rights, safety and security of NObesity, its patients, employees or the public.

SHARING OF HEALTH DATA

We do not sell or rent your health information. We do not share your health information with advertisers or marketing companies.

Health data may only be shared:
  1. when required by law,
  2. with service providers that help operate the application under strict confidentiality obligations,
  3. or when you explicitly request or authorize such sharing.

THIRD-PARTY SERVICES

The Website may integrate or contain links to third-party platforms, applications or services that operate independently of NObesity.

These may include, but are not limited to:
  1. Google Maps
  2. Google Analytics
  3. Google reCAPTCHA
  4. Meta Platforms
  5. YouTube
  6. WhatsApp Business
  7. Social media platforms
  8. Appointment scheduling platforms
  9. Customer relationship management systems
  10. Marketing automation platforms

These third parties maintain their own privacy practices and policies. NObesity is not responsible for the privacy practices, content, or security of third-party websites or services.

Users are encouraged to review the respective privacy policies of such third parties before providing any Personal Information.

DATA SECURITY

NObesity is committed to protecting Personal Information through reasonable administrative, technical and organisational safeguards designed to prevent unauthorised access, disclosure, alteration, misuse or destruction of Personal Information.

Such measures may include, where appropriate:
  1. Secure website technologies.
  2. Encryption during data transmission.
  3. Restricted access to authorised personnel.
  4. Authentication controls.
  5. Regular system monitoring.
  6. Secure data storage practices.
  7. Employee confidentiality obligations.
  8. Vendor security assessments where applicable.

While we strive to implement commercially reasonable safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, NObesity cannot guarantee absolute security of any information transmitted through the internet.

RETENTION OF HEALTH DATA

Health information is retained only for as long as necessary to provide the requested services or to comply with applicable legal obligations.

When health data is no longer required, it is securely deleted or anonymized.

YOUR PRIVACY RIGHTS

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023 and other applicable regulations, you may have certain rights regarding your Personal Information.

These rights may include:
15.1 Right to Access

You may request information regarding the Personal Information that NObesity holds about you, subject to applicable legal limitations.

15.2 Right to Correction

You may request the correction, updating or completion of inaccurate, incomplete or outdated Personal Information maintained by NObesity.

15.3 Right to Erasure

You may request the deletion of your Personal Information where such deletion is permitted under applicable law and where NObesity is not legally required to retain the information.

15.4 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw your consent at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out before such withdrawal and may impact our ability to provide certain services.

15.5 Right to Grievance Redressal

You have the right to raise concerns or complaints regarding the processing of your Personal Information by contacting our designated Grievance Officer.

15.6 Right to Nominate

Where permitted under applicable law, you may nominate another individual to exercise your rights on your behalf in accordance with applicable legal requirements.

To exercise any of the above rights, please contact us using the details provided under the “Contact Information” section of this Privacy Policy. We may request additional information to verify your identity before processing your request.

DATA DELETION REQUEST

You have the right to request deletion of your personal information and health data.

To request deletion, you may:
  1. Send an email to info@nobesity.in
  2. Include your registered email address and the subject “Privacy or Data Deletion Request”
  3. We will verify your identity before processing the request.

After verification, we will delete your personal information and health data from our systems within 30 days, unless we are required by law to retain certain information.

You may also delete your account directly from the application (if this feature is available).

CHILDREN’S PRIVACY

The Website is intended to provide information regarding obesity management and related healthcare services. It is not directed towards children.

NObesity does not knowingly collect Personal Information directly from children except where such information is voluntarily provided by a parent, legal guardian or authorised representative for the purpose of obtaining healthcare services or medical consultations.

Where processing of a child’s Personal Information is required, NObesity shall endeavour to process such information in accordance with applicable laws and only for legitimate healthcare purposes.

If you believe that Personal Information relating to a child has been submitted without appropriate authorisation, please contact us immediately so that appropriate action may be taken.

CHANGES TO THIS PRIVACY POLICY

NObesity reserves the right to modify, update or revise this Privacy Policy at any time to reflect changes in applicable laws, regulatory requirements, technological developments, business operations or our data processing practices.

Any revised version of this Privacy Policy shall become effective upon publication on the Website unless otherwise stated.

We encourage users to review this Privacy Policy periodically to remain informed about how we collect, use and protect Personal Information.

Your continued use of the Website following the publication of any revised Privacy Policy constitutes your acknowledgement of the updated Privacy Policy.

CONTACT INFORMATION

If you have any questions, concerns or requests regarding this Privacy Policy or our processing of your Personal Information, you may contact us using the details below:

NObesity

Registered Office: KD HOSPITAL Vaishnodevi Circle, SG Road, Ahmedabad – 382421, Gujarat
Email: info@nobesity.in
Telephone: +91-8999949999
Website: https://nobesity.in

We will make reasonable efforts to respond to your request within the timelines prescribed under applicable law.

GRIEVANCE REDRESSAL

NObesity is committed to addressing privacy-related concerns in a fair, transparent and timely manner.

If you have any complaint regarding the collection, processing, use, disclosure or protection of your Personal Information, you may contact our designated Grievance Officer.

Grievance Officer

Name: Dhirendra Chudasma
Designation: Chief Operating Officer
Email: dhirens@nobesity.in
Postal Address: KD HOSPITAL Vaishnodevi Circle, SG Road, Ahmedabad – 382421, Gujarat

Upon receipt of a valid grievance, NObesity shall acknowledge and address the complaint within the timelines prescribed under applicable law.

If you remain dissatisfied after our response, you may seek remedies available under applicable laws and regulations.

GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India.

Any dispute, claim or controversy arising out of or relating to this Privacy Policy, the processing of Personal Information or the use of the Website shall be subject to the exclusive jurisdiction of the competent courts at Ahmedabad, Gujarat, India, unless otherwise required by applicable law.

Nothing contained in this Privacy Policy shall limit any statutory rights available to individuals under applicable data protection or consumer protection laws.

Last Updated: [01 August 2026]